Richard Jackson is the Service Deliver Manager Director at Human Resources Command, Fort Knox, Kentucky.  He was born in Clare, Michigan and joined the Air Force right out of high school.  He was first stationed at Altus Air Force Base in Oklahoma where he served four years as a Flight Simulation Technician supporting the C141 Aircraft.  Following his military service, Mr. Jackson then transitioned to the civilian sector, supporting the KC-135 Aircraft Simulator, Trident Nuclear Submarine Simulator, B52 Aircraft Simulator, M60A3, M1AI, and M1A2 Tank Simulators.  He has worked at multiple sites including Little Rock AFB, Arkansas, McCord AFB, Washington, Wurtsmith AFB, Michigan, Fort Knox, KY, and Tabuk and Riyadh, both in the Kingdom of Saudi Arabia.  In 2002, after 25 years as a Simulation Technician, Mr. Jackson earned the Microsoft MCSE certification and transitioned into an IT career.  He worked with Lockheed Martin as an IMO for two years and was hired by the NEC (DOIM at the time) in 2004 to be the first Cyber Analyst for the Information Assurance Branch, now called Cyber Security.  Mr. Jackson continued working his way to become the Chief of the Cyber Business Division and eventually the Director for the Network Enterprise Center (NEC).  He earned a Bachelor’s in Information Technology from Western Governors University as well as over a dozen IT certifications.  Throughout his civilian service, Mr. Jackson has earned a Civilian Achievement Medal and 10 Commander’s Coins along the way.  He retired from Government service in March of 2023 and now works for OSCEdge as a Service Delivery Manager Director continuing to support the Fort Knox mission, working closely with the Human Resource Command (HRC) to ensure the HRC mission is highly effective.